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Privacy Policy

Maritime Dispute Resolution Ltd (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

1. Who We Are

Maritime Dispute Resolution Ltd is a UK-based legal services provider specialising in maritime arbitration, mediation, and legal consulting.

Contact Details:

  • Email: gt@maritimedr.com
  • Phone: +44 7379 032277
  • Address: 38 Barrow Road, London, SW16 5PF, United Kingdom

2. Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

  • Contact Information: Name, email address, phone number, postal address
  • Professional Information: Company name, job title, business address
  • Communication Data: Information contained in correspondence with us, including emails, phone calls, and meeting notes
  • Service-Related Information: Details about disputes, cases, or matters for which you seek our services

Information Collected Automatically

  • Technical Data: IP address, browser type, device information, operating system
  • Usage Data: Pages visited, time spent on pages, navigation paths, referral sources
  • Cookies: Please see our Cookie Policy for detailed information

3. How We Use Your Information

We process your personal information for the following purposes:

  • Providing Legal Services: To deliver arbitration, mediation, and consulting services
  • Communication: To respond to enquiries, provide updates, and maintain client relationships
  • Contract Performance: To fulfil our contractual obligations to clients
  • Legal Compliance: To comply with legal and regulatory requirements
  • Business Operations: To improve our services, maintain security, and manage our business
  • Marketing: To send relevant information about our services (with your consent)

We process your information based on:

  • Contractual Necessity: Performance of our services agreement
  • Legitimate Interests: Business operations, fraud prevention, and service improvement
  • Legal Obligation: Compliance with legal and regulatory requirements
  • Consent: Where you have provided explicit consent (e.g., marketing communications)

4. How We Share Your Information

We may share your personal information with:

  • Service Providers: IT support, cloud storage, professional advisors
  • Legal and Regulatory Bodies: When required by law or to protect our legal rights
  • Professional Bodies: Maritime industry organisations, arbitration institutions (where relevant)
  • Third-Party Experts: Where necessary for case management (with your consent)

We do not sell your personal information to third parties.

5. International Transfers

Your information is primarily stored and processed within the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the UK authorities
  • Adequacy decisions confirming adequate protection levels

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication
  • Regular security assessments
  • Staff training on data protection
  • Secure backup systems

7. Retention of Information

We retain your personal information for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal and regulatory obligations (typically 6-7 years for legal services)
  • Resolve disputes and enforce our agreements

After the retention period, we securely delete or anonymise your information.

8. Your Rights

Under UK data protection law, you have the following rights:

  • Right of Access: Request a copy of your personal information
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your information (subject to legal obligations)
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Rights Related to Automated Decision-Making: Protection from solely automated decisions

To exercise any of these rights, please contact us using the details provided above.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and analyse usage. You can manage cookie preferences through your browser settings. For detailed information, please refer to our separate Cookie Policy.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

11. Children’s Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top indicates when changes were last made. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Complaints

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

ICO Contact Details:

  • Website: https://ico.org.uk
  • Helpline: 0303 123 1113
  • Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Maritime Dispute Resolution Ltd

  • Email: gt@maritimedr.com
  • Phone: +44 7379 032277
  • Address: 38 Barrow Road, London, SW16 5PF, United Kingdom